Privacy Policy

 

Purpose

Tekoi Consulting provides IT services to a diverse range of clients ranging from Government to Small and Medium Business. As such, we collect data for the purpose of business operations. The objective of this document is to outline the type of data collected and outlines how this data is used and stored.

Application of the Policy

  1. This Policy applies to all customers, partners, vendors and suppliers of Tekoi Consulting.
  2. Any queries regarding the application of this Policy in any particular circumstance should be communicated directly to the Data Protection Officer.
  3. Overall responsibility for the administration of this Policy, including the implementation and monitoring of the Policy, lies within the management of Tekoi Consulting.

Collection of Personal and Sensitive Data

  1. We collect personal and sensitive data in a lawful and fair manner, only for specified and legitimate purposes relevant to our business activities. This information may include but is not limited to:
  • Name
  • Job title
  • Supplementary contact information (business address, phone number, email address)
  • Other relevant data such as photographs, emails, signatures, documents, opinions etc., that can be used to reasonably identify a person required for our consultancy services

Use of Personal and Sensitive Data

  1. The data collected is used solely for the purpose for which it was collected which is to conduct business activities such as the quotation, supply, or provision of ICT services. We ensure that your information is not used for any other purposes without your consent, unless required by law.

Storage and Security of Data

  1. We take reasonable measures to ensure the security and confidentiality of your personal and sensitive data. This includes safeguarding against unauthorised access, disclosure, or alteration. Access to this information is limited to authorised personnel only, and we employ industry-standard security protocols to protect your data.
  2. Data is stored within our online systems unless specifically requested to be removed for which financial data will only be retained in accordance with Australian law or if it is not feasible to be removed (such as the deletion of an immutable backup copy).
  3. Online Systems:
    • Salesforce CRM
    • Office 365 (Exchange Online and SharePoint)
    • Cohesity backup software
    • Xero

Data Protection Officer

  1. Tekoi Consulting has appointed a Data Protection Officer (DPO) responsible for overseeing data privacy processes within the organization. The DPO ensures compliance with data protection laws and acts as a point of contact for any privacy-related inquiries or concerns. At the time of writing this policy, the DPO role lies with the Director of Tekoi Consulting.

Handling of Privacy Complaints and Inquiries

  1. Tekoi Consulting is committed to addressing privacy complaints and inquiries in a timely, transparent, and professional manner. The following process outlines how we handle such matters:
  • Submission: Complaints or inquiries regarding the handling of personal data should be submitted in writing to the Data Protection Officer at info@tekoiconsulting.com.au.
  • Acknowledgment: We will acknowledge receipt of your complaint or inquiry within 5 business days, providing you with a reference number and an estimated timeframe for resolution.
  • Investigation: The Data Protection Officer will investigate the matter, which may involve reviewing relevant data handling processes, consulting with involved parties, and assessing compliance with this Privacy Policy and applicable data protection laws.
  • Resolution: We aim to resolve complaints and inquiries within 30 business days. You will be informed of the outcome, including any actions taken or proposed to address the issue. If the matter is complex, we will provide updates on progress and a revised timeframe if necessary.
  • Escalation: If you are not satisfied with the resolution, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) or other relevant regulatory body. We will provide you with details on how to pursue external recourse if requested.
  • Confidentiality: All complaints and inquiries are treated with strict confidentiality and handled in accordance with this Privacy Policy and applicable laws.

Review of Privacy Policy

  1. This Data Privacy Policy is subject to regular review and updates. We undertake to review this policy at least annually to ensure it remains current, relevant, and compliant with any changes in laws or our business practices.

Consent

  1. By engaging with Tekoi Consulting, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and storage of your personal and sensitive data as outlined herein.

Contact Information

  1. For any inquiries, requests, or concerns regarding your personal data or this Privacy Policy, please contact our Data Protection Officer at info@tekoiconsulting.com.au

 

Furthermore: Important note concerning data processing in connection with Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the responsible body for the data processing that occurs via this website has their basis outside of the European Economic area and Switzerland, then the associated Google Analytics data processing is carried out by Google LLC. Google Ireland Limited and Google LLC. will hereinafter be referred to as “Google”.

Google Analytics uses “cookies”, which are text files saved on the site visitor’s computer, to help the website analyze their use of the site. The information generated by the cookie (including the truncated IP address) about the use of the website will normally be transmitted to and stored by Google.

Google Analytics is used exclusively with the extension “_anonymizeIp ()” on this website. This extension ensures an anonymization of the IP address by truncation and excludes a direct personal reference. Via this extension Google truncates the site visitor’s IP address within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional situations will the site visitor’s full IP address be transmitted to Google servers in the United States and truncated there. The IP address, that is provided by the site visitor’s browser in using Google Analytics will not be merged by Google with other data from Google.

On behalf of the site operator, Google will use the information collected to evaluate the use of the website, to compile reports on website activity and to provide other website and internet related services to the site operator (Art. 6 (1)( f) GDPR). The legitimate interest in data processing lies in the optimization of this website, the analysis of the use of the website and the adaptation of the content. The interests of the users are adequately protected by the pseudonymization of their data.

Google LLC. offers a guarantee to maintain an adequate level of data protection on the basis of European standard contractual clauses. The data sent and linked to the Google Analytics cookies, e.g. user IDs or advertising IDs will be automatically deleted after 50 months. The deletion of data whose retention period has been reached is carried out automatically once a month.

The website visitor may refuse the use of cookies by selecting the appropriate settings in their browser. The website visitor can also prevent Google from collecting information (including their IP address) via cookies and processing this information by downloading this browser plugin and installing it: http://tools.google.com/dlpage/gaoptout

The website visitor can prevent data collection via Google Analytics on this website by clicking here. An “Opt-out Cookie” shall then be applied which shall prevent any future collection of the site visitors data when visiting this website.

Further information concerning data processing and use by Google, the settings and deactivation possibilities can be found in the Google Privacy Policy (https://policies.google.com/privacy) as well as in the Google Ads Settings (https://adssettings.google.com/authenticated).

 

reCAPTCHA

We use the reCAPTCHA service provided by Google LLC (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spam bots (particularly comments). This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google.

This data collection is subject to the data protection regulations of Google (Google Inc.). For more information about Google’s privacy policy, please visit: https://policies.google.com/privacy?hl=en

By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

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